The growth in eCommerce is creating enormous investment opportunities in the UAE. The Demand for eCommerce business has grown significantly over the past few years in the Gulf region.
As the eCommerce sector is maturing in the UAE, there is a growing requirement for the support system and mainly the real estate space for warehouses to serve the online customers effectively.
There is a shortage of high-quality warehouses for secure product storage globally. However, UAE has a wide range of custom made warehouses with world-class facilities to support your eCommerce establishment.
The high internet penetration and smartphone usage are making UAE the ideal destination for eCommerce business.
The online product selection is catching up and there is a wide range of eCommerce service providers in the UAE who are offering services in food delivery, electronics, fashion, Beauty products, online services, etc.
Support System for Ecommerce
Ecommerce in UAE is supported by a robust ecosystem. To power the growth of eCommerce in the region, there must be a certain infrastructure in place.
Here are a few support systems required for your eCommerce establishment in the UAE.
1. Suppliers and Distributors
Identifying the right suppliers and distributors for your eCommerce business is crucial. The suppliers and the distributors form the backend support system and are a crucial part of your business success.
They ensure the delivered products are of high- quality and acts as an intermediary between the manufacturer and the retailer.
Having an efficient supplier and distribution network helps in reducing cost, improve the product offering, build a strong relationship, enhance process improvements, etc.
2. Improved Logistics
The logistics requirement in e-commerce is undeniable.
Warehouse for storage and facilitate logistics is crucial for maintaining the required stock of the items.
The scope of Logistics is vast and tasks such as the packaging, preparing the document of delivery, coordinating delivery service, returns, etc., fall under the purview of Logistics support services.
The logistics support must be effectively ensuring the information, goods flow, and capital flow. The dependence of an eCommerce company on third-party logistics providers for storing and transporting products is unavoidable.
3. Warehousing and Storage
The warehousing and storage facilities are a major requirement for eCommerce companies. It ensures the proper management of the shipment.
Inventory management and communication with the eCommerce company drives the smooth supply chain operations.
Another aspect of Warehouse operations is the Order Management System. The details of the order shipment, tracking, and delivering the product to the end customer are to be dealt with high precision during eCommerce operations.
Outsourcing or using a third-party warehouse for operations and order management is an effective solution to easily scale by reducing overhead expenses and fixed costs to a great extent.
4. Online Payments Management
Retailers are tapping into the eCommerce world and selling through multiple digital platforms and mobile eCommerce platforms.
The online payment system is backing up the eCommerce websites facilitating quick payments in the digitally first world.
A robust payment gateway integrated to a user-friendly checkout page is the win. It acts as a secure channel between the bank and the eCommerce site.
It facilitates all the transactions and ensures no fraudulent activities are taken place and share the required information to both parties.
5. Increased Security and Database Management
The eCommerce website must have a secured system in place to detect fraud and also any external hacks.
There is a vast amount of customer information that must be always kept safe and secured.
The eCommerce software must be constantly updated, address verification system must be in place to check credit card frauds, also the Card Verification Value (CVV) requirement for the transaction must be made mandatory.
Cybersecurity is very important in the eCommerce business to avoid data hacks, financial losses, and keep up the reputation of a trusted eCommerce company.
6. Robust Technology Platform
The integrated technology platform for eCommerce must be capable of monitoring, managing, and executing all the requirements of the customer effectively.
The system must be capable enough to manage daily eCommerce transactions precisely and enhance customer satisfaction.
Also, the platform must be easy to operate for the user and must be having an easy checkout process with a robust payment system integrated into it.
7. Customer Experience
The entire experience of online shopping through the website must be seamless and deliver a positive customer experience.
The eCommerce platform must be tested and secured. There must not be any downtime or error message while the customer shopping or while making a transaction.
This way it will provide a seamless shopping experience for the shopper via your eCommerce website.
To know more about eCommerce business opportunities in the UAE, talk to our expert team!
Contact: Aurion Business Consultant